The Federal Government has revealed plans to fully digitise all core civil service processes by December 31, 2025, as part of ongoing reforms to enhance efficiency and transparency.
Head of the Civil Service of the Federation, Mrs Didi Esther Walson-Jack made this known on Friday in Abuja during the inaugural Quarterly Stakeholders and Citizens Engagement Forum organised by her office.
Themed: “Strengthening Civil Service Delivery Through Citizens and Stakeholders Engagement.” She emphasised that the digitalisation drive will eliminate bureaucratic bottlenecks, reduce lost files, and enable citizens to access government services online with ease.
“We are also migrating our records to the OneGov cloud platform, powered by Galaxy Backbone, to enhance data security and interoperability,” she said.
She highlighted the ServiceWise GPT as a flagship digital tool for civil servants, urging those yet to adopt it to do so immediately.
The Head of Service noted that the 2025 Civil Service Innovation Challenge had uncovered groundbreaking ideas from civil servants, prompting plans to launch a Ministerial Innovation Challenge across all Ministries, Departments, and Agencies (MDAs).
“This platform ensures even junior officers with innovative solutions are heard. We are building a civil service that continuously improves, driven by the creativity of its workforce,” she said.
Speaking on employee welfare, Walson-Jack revealed plans to introduce eco-friendly electric staff buses to ease commuting challenges for civil servants.
She also disclosed the ongoing collaborations with the National Pension Commission (PENCOM) and the National Health Insurance Authority (NHIA) to streamline pension processing and improve healthcare for retirees.
The Head of Service commended the media and civil society organisations for their role in promoting transparency and accountability, noting that the milestones under the Federal Civil Service Strategy and Implementation Plan (FCSSIP25), which includes the “One Knowledge” initiative, integrating AI training and leadership programs.
Walson-Jack also noted a new system requiring civil servants to sign performance contracts, and personnel audit, a comprehensive skills gap analysis set to commence in August.